We are committed to ensuring the quality of your purchase; we stand behind everything that we sell. Mark Silverstein Imagines, LLC warrants to the original consumer that the purchased item is free from defects in materials and workmanship under normal use. We will repair and maintain your jewelry for a lifetime.
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services. Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Mark Silverstein imagines jewelry. Shipping and insurance will be billed.
In the event a warranty issue exists, we will either repair or replace the item at no charge. In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry. Shipping and insurance will be billed.
This warranty excludes wear or alterations. This warranty is void if the item has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship.