Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.msimagines.com. The collective work includes works that are licensed to www.msimagines.com. Copyright 2005, www.msimagines.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.msimagines.com or purchasing www.msimagines.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.msimagines.com or to purchase www.msimagines.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.msimagines.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of www.msimagines.com used in the site are trademarks or registered trademarks of www.msimagines.com

Mark Silverstein Imagines, LLC Lifetime Warranty

We are committed to ensuring the quality of your purchase; we stand behind everything that we sell. Mark Silverstein Imagines, LLC warrants to the original consumer that the purchased item is free from defects in materials and workmanship under normal use. We will repair and maintain your jewelry for a lifetime. All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services. Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Mark Silverstein imagines jewelry. Shipping and insurance will be billed. In the event a warranty issue exists, we will either repair or replace the item at no charge. In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry. Shipping and insurance will be billed. This warranty excludes wear or alterations. This warranty is void if the item has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship.

Product Disclaimer

All pricing and availability are subject to change without notice.

Limitation of Liability

www.msimagines.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.msimagines.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Exchange Policy
We stand behind every item we sell and want you to be truly delighted with your purchase. If for any reason you are unhappy with your purchase, you may exchange it within 30 days. Please note, we will always be happy to size, refurbish, repair or do any minor alterations to your purchase for as long as you own it. Simply contact us with the requested work and we will be happy to discuss it with you, and if needed, prepare an estimate for your approval. Ring sizing is free for life (pay only the shipping). Instructions: Contact us at 800.993.5900 to discuss your exchange and to receive a Return Authorization Number (RNA). Only one exchange per customer Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable exchange. Items showing obvious signs of wear or alteration by a jeweler other than Mark Silverstein Imagines will not be accepted. The merchandise must be received by MSI within 30 days of delivery. Diamonds must also be accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate. We cannot resize eternity bands, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase, they are not available to exchange. We do not accept any merchandise for exchange that required special customization or alteration per your request. We do have an 'oops option', which means; if you contact us via email within 48 hours of your purchase and want something changed, select a different item, or simply want to cancel your order, we will accommodate your request 100%. No questions asked. Thanks for choosing us...we look forward to making you something you will be proud to wear, forever!

Typographical Errors
In the event that a www.msimagines.com product is mistakenly listed at an incorrect price, www.msimagines.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.msimagines.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.msimagines.com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.msimagines.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

www.msimagines.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.msimagines.com.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.msimagines.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.msimagines.com products) must be commenced within one (1) year after the claim or cause of action arises. www.msimagines.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.msimagines.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.msimagines.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
www.msimagines.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.msimagines.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.msimagines.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.msimagines.com in its sole discretion.

You agree to indemnify, defend, and hold harmless www.msimagines.com, its officers, directors, employees, agents, licensees and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, www.msimagines.com may link to sites operated by third parties. However, even if the third party is affiliated with www.msimagines.com, www.msimagines.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.msimagines.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.msimagines.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).